I love speaking out about companies who've done wrong. I've done it with companies such as
Serverbeach and
Comcast, and plenty more. I'd say about 50% of the time, I receive a response from the company. When I hear from a company official, there's a 99% chance that my issue will be resolved and that my service will either be reimbursed and/or improved. Here's a list of my top three examples of companies doing the RIGHT thing to satisfy their customers:
So lets take bad service company #1:
Serverbeach.
On the morning of October 20th, my
ServerBeach services went offline. The reasons are beyond me and irrelevant to this topic. The company had a service level agreement that promised reimbursement for my services if there was any downtime. I blogged about my complaints, and I received an email from company officials within an hour. Since then, the company has provided me over $100 in reimbursement and my servers have stayed online since. I'll call this success and forgive ServerBeach for that mishap.
Lets make bad service company #2
Comcast.
Just a few days ago,
my comcast service was shut off. The service has always been buggy, and their customer support was slow and non-existent at super late hours. Of course, I blogged about it. Within 24 hours, a company official contacted me to help address the situation. A customer rep called, my service was put back online, and my co-founder (who's using this comcast service) claims that our cable speeds have gone way up! I'll call this too a success. Yet again, it shouldn't take my bitching to fix the problems.
Last, but not least, I'll give my final award to
Jajah.
Back in December, I was trying to make an outgoing call to my mom when all of a sudden my Jajah service cut off. Ended up that my account was out of funds, so I tried to make payment with a new credit card. It didn't work, so I blogged about it. Within two hours of posting my complaint, the director of marketing gave me access to a company account and fixed the issue by the next morning. Talk about good customer support! Why can't all companies be this good?
I've wrote negative reviews about plenty of other companies who never got back to me. Take for example United -
I blogged about them a few days ago and no company representative has contacted me. I complain about AT&T quite often and they're yet to make me happy for the hours of my time they've wasted. I once wrote about how
oDesk is better than Elance, but amazingly enough, Elance company officials invited me to their office for (beer) and pizza! It was surprising, yet amazing. Again, why can't all companies be that way?
I'm sure there are plenty of other companies I can add to this list. But for now, the three I mentioned deserve some praise for actually taking care of customer complaints.
Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She's currently the founder of a startup, managing editor at Startupism.com, and Jessicamah.com. In her free time, she enjoys the prospect of being an underage angel investor while partying like a rock star.
