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Filed under: press

Live on Inc.com this Wednesday (1/12/2011) at 1PM Eastern.


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Wednesday January 12th at 1PM Eastern Time, I'll be doing a live chat with Inc. Magazine readers and viewers.  Anyone is welcome to join -- just tune in at http://www.inc.com/live for the event.

A few topics I'll probably be covering:

- How and why Andy and I started inDinero
- The current product roadmap and what we have planned for 2011
- The many challenges we've faced since founding the company

If you have any specific questions you'd like me to answer, feel free to just shoot me an email at ceo@indinero.com.

See you there!

Day in the Life as CEO

I thought it'd be interesting to document how my role as founder/CEO changes over the time, and that it'd be a great way to educate future inDinero team members how I contribute to the team. Back when we were just getting started, my job was simple: design features in photoshop, program them in ruby on rails. Show them to customers, gather feedback, rinse and repeat. But since raising money, I've been doing more "business-y" tasks to take inDinero to the next level. I'm sure my role will change over time, so I'll do this again when I feel that my role as CEO has drastically morphed once again.

10AM - Scan inbox for important messages, archive anything that isn't directly relevant to work. Schedule calls with potential hires, references for potential hires, and customers.

11AM - photographer from New York Times comes to visit us at the office. Takes a bunch of photos over the next hour. Noon - Eat Lunch, chat with customers over olark chat. Nice influx of requests today because of the mentions we got in American Express' Open Forum and Mashable.com over the weekend.

1PM - Call references for several potential engineering hires.

2PM - Talk to potential engineering recruit by phone, sell him on the idea of joining inDinero.

230PM - Chat with reporter from Reuters. Interview was scheduled only 18 hours ago! 315PM - Talk to lawyer about everything from employee compensation to other more confidential things :)

4PM - Another reference call for a potential engineering hire. Yes, we do a lot of reference checking!

430PM - Getting my new assistant up to speed on how to help me with my inbox, scheduling meetings to make my life easier, etc...

5PM - Review designer portfolios, work on improving candidate-flow for potential lead product designers.

630PM - break for dinner with the team.

715PM - talk to engineering recruit who we're about to extend a fulltime offer to. Answer his questions on why inDinero is the best startup in Silicon Valley, convince him to join us.

9PM - focus on only product, design new functionality based on the customer feedback I got earlier in the morning from people I chatted with through the inDinero website.

1AM - shower, read a book (this week, it's "Titan: The Life of John D. Rockefeller")

2AM - off to sleep, rinse and repeat process the next morning.

The Problem of Press

When you or your company receive press, something too good to be true happens: you feel a sudden inflow of success and accomplishment, people compliment you for the writeup you received, and everything feels great. Problem is, you start to get lazy. You settle into this comfortable feeling of accomplishment, when in reality, not a single thing has changed before and after the press you received.

A few days ago, TechCrunch broke the news that inDinero raised $1M from angel investors. I thought it'd be cool to share, but it never struck me as a big deal. Raising money is possibly the most boring part of working on a startup, so if anything, I wanted to be done with it. What happened next was interesting: dozens of my friends and acquaintances sent me congratulatory emails and facebook wall posts, and the moment felt like I was being congratulated for giving birth or doing something actually monumental. Raising money, in my opinion, is the least monumental thing that can happen to ones company. But it sure is press-worthy! While friends give me pats on the back, Paul Graham from Y Combinator tells me "Now you just have to not screw it up!" It's like what a good asian parent would say; just because you got As in school doesn't mean you'll actually succeed in life. I sense that a lot of first-time entrepreneurs get too much pre-mature press (because it's so easy to get), only to have it prevent them from doing what's best for their newfound businesses.

To prevent having this problem myself, I've conditioned myself to get more antsy after getting any congratulatory letter. I translate "congratulations" into "don't f*ck it up", and it puts me in this ideal place in mind where I feel good about having accomplished a very limited milestone, but understand that it doesn't actually mean anything as far the big picture is concerned. I highly recommend other first-time entrepreneurs do the same. Press is great, but in reality, nothing has changed since your writeup. Now back to building product.

Conversation with Eli Pariser of MoveOn.org

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Eli Pariser, the founder of MoveOn.org, came to speak at my college today! Ends up that he was once a student here at Simon's Rock, the Early College. Like the rest of us, he finished with a 4 year degree before he turned 20, and had no idea what he wanted to do with his life. Lucky enough, I was given the chance to introduce him to the audience :)

It was funny to hear that he interviewed here as a theater major and ran the school magazine that I cut funding on. Somehow, he shifted from being a liberal arts theater geek into being a leader of a huge non-profit. How did that happen? Completely accidentally. He didn't sit down with a few friends and decide to start a non-profit. He was a techie and set up an online petition calling for a non-military response to 9/11. Within a few weeks, half a million people signed the petition. By November, he was asked to join what is now MoveOn.org.

I found it especially interesting that he said:

"It's not all about a candidate. It's also a movement... Change cannot just be done by a president."

That goes to show that Americans (and organizations) love placing responsibility and blame on one person. Our president sucks not only because he's an inefficient leader, but also because he has an inadequate team. Whether or not you agree with his policies deserves a whole different argument, but it can be seen that he's failed at being the "CEO" of our country. If we want true change to happen, we can't just elect a new president. People who truly believe in an objective must continue to work with a leader to accomplish its necessary goals.


Image of Pariser with students in Simon's Rock College's Formal Lounge. Credit to Ryan Shepherd

We read about Eli Pariser in the news quite often. I've seen his name mentioned in Valleywag, the NY Times, and CNN dozens of times. Many people hate him and MoveOn.org for their views on politics. So I asked him, "how do you deal with people shit talking you all the time?" It comes down to fulfilling an objective. He isn't on this planet to be liked. He's working for a specific cause. I then asked whether or not he believes all press is good press. "OF COURSE NOT!" The point of having press for MoveOn.org is to spark discussion and to get the press going back and forth about those discussions. Looking at this from a marketing perspective, you're definitely getting 10X what you paid for when you spark the right questions. When the press continues to mention you over and over again for a question you asked or discussion you sparked, you're getting free coverage.

How about getting people to join a movement? He took psychology here at Simon's Rock with the same professor I took psychology class, and he was quick to mention cognitive dissonance and the "foot in the door technique."

"By making someone sign a petition, they're not just signing their name on a piece of paper. They're identifying themselves with a certain issue. They sign a petition, they volunteer, and they move up the ladder. A successful movement involves matriculating people up that ladder. It sometimes gets tricky because leaders need a balance between moving followers up the ladder VS finding a bigger base of supporters"

Does this quote remind you of anything? Running a business, duh! Back when I ran a dedicated server hosting business, my co-founders and I had to find the right balance between growth and maintenance. When to focus on current customers and when to focus on finding new customers. It's always an on-going conflict, and that's where staff recruiting comes in!

On another note, Pariser made a huge emphasis on listening to your followers. Take into account everything they say and let them help you lead. If he had it his way, he'd be running a site that did only what he wanted, but that would be impractical and inefficient. Even as a leader, you continue to learn.

Of course, Pariser hasn't had a perfect streak. We all hear about how he is the executive director at MoveOn.org, but he tried leading tens of other projects that didn't go anywhere. It's almost as if the press frames his life story as something that grew overnight. He developed as a person and he learned how to lead by managing many different campus projects, activities, and events.

I think it's safe to say that he's doing pretty well for himself... putting his personal finances aside, Eli Pariser is leading a project that has over 3 million members, that has raised over $100M, and is super passionate about the cause he's fighting for a cause he believes in.

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She's currently the founder of a startup, managing editor at Startupism.com, and Jessicamah.com. In her free time, she enjoys the prospect of being an underage angel investor while partying like a rock star.

ATT Helping the Community? Yea Right!

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AT&T made the fake and *smart* move to allow everyone in Southern California free Wi-Fi access. Kieran Nolan, AT&T vice president and general manager wants to help the community during this rough time and recovery. If for whatever reason you don't know, Southern Cali was affected by pretty bad fires.

Everybody hates AT&T, including three unnamed employees I've spoken to who work there. The obvious thing to do is for me to question their true motives behind offering free Wi-Fi to SoCal. First off, their brand image has been terrible in the recent years. They gobbled up Cingular (which for some reason, people liked better) and decided to drop the name in favor of AT&T. There's been a management change, logo change, marketing attitude change, and it seems to be working... sorta.

AT&T gets a new logo. PayPal recently changed the graphics on their website too. Why? To help eliminate the bad rap associated with their old (and current) brand. Notice the change in graphic and shift to lowercase letters...

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Then the move to work with Apple's iPhone. All of a sudden, AT&T is associated with iPhone. iPhone = Cool, AT&T = Still lame.

Recently, AT&T started posting up internet ads and city billboards advertising how their cell service works in more places than before. Notice the advertisement I saw on Gizmodo the other day:

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Fail. And now, they're trying to be nice by offering SoCal residents free Wi-Fi. Does it make them look like a kind and caring company? To be honest, to me, it came off as being a fake way to gain more loyal customers for when things settled down and Wi-Fi costs money again.

I'll give these AT&T people some credit. The change in branding is good. The change in management still sucks, but better than before. The agreement with Apple was brilliant. The advertisement campaign was a pathetic attempt to look like a cool, young, hip company. The decision to allow SoCal residents free Wi-Fi was also a smart move.

All in all, AT&T is improving. Their numbers are up. (probably because of the Apple agreement) However, I still thing they have a lot they need to improve on. Inner-company efficiency is terrible. Their branding still looks lame. I'll continue to critique them until they get it right.

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She's currently the founder of a startup, managing editor at Startupism.com, SimonsRockers.com, and Jessicamah.com.