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Filed under: Motivational

My company is post-revenue.

It's almost sad that I'm proud of this, but my internet company Indinero.com is finally post-revenue. In other words, people are using the product, people are paying to use it, and this marks the beginning of a long and beautiful relationship between me and the company I helped start. I've been rather discreet about my entrepreneurial progress, but I'll bring you up to date with my progress:

For a little background, I founded Indinero back in March with co-founder Andy Su. In a nutshell, it's software that helps entrepreneurs manage their finances easily. (Indinero is the Mint.com for Businesses) Our original mission was to make it easy for entrepreneurs to not only keep tabs on their expenses, but also to help them intuitively understand their finances. We got our first big break in April, when Lightspeed Venture Partners wrote us our first check. Getting the money wasn't as "lucky" as I enjoy making it seem... it was a planned process, and we spent many hours trying to convince Lightspeed Venture Partners that we were worth funding for the summer. This included building a product, sending them our first screenshots, and having my connections reach out to lightspeed partners to give recommendations. I'll repeat the most important thing again - they gave us money because we had built a functional prototype.

Fast forward a few months. In July, Indinero was chugging along with many alpha testers and promising feedback. Building a product for small businesses isn't easy, and we knew that raising more money would help us grow. With the goal of more funding in mind, we decided that the smartest thing we could do to convince people of our worth was to sign up of our first paying users, with the goal of relaunching a paid product on August 1st. We missed the deadline by a few days (programming's a bitch), but today we finally signed up several paying customers.

Having paid customers does way more than just prove investors that you're onto something: It forces you to think about building a product that people will actually pay for. As a programmer, you're forced to leave the confines of your comfy office to talk to prospective customers. You figure out what they want, what their pain points are, and you make it work. Something else changed, too: When we told people that we were planning on charging for our service (and that "free" wasn't on the menu), we were taken more seriously. People treated us like a legitimate business, and it further pushed us to make something useful.

Working towards building an internet service with revenue is like an endless spiral of goodness: it makes you build a good product, which makes you money, which makes people treat you more seriously, which makes you want to work harder, which makes you build a better product. I highly recommend that more people try it.

In my selfish ploy to get your feedback on Indinero, I'm giving out 50% discounts to the first 100 entrepreneurs who are willing to be guinea pigs for new ideas and features. More info here.

Eric Schmidt Commencement Speech

Eric Schmidt, the CEO of Google, (and graduate of U.C. Berkeley) gave this fantastic commencement speech at Carnegie Mellon University yesterday. My favorite quote:

“You cannot plan innovation. You cannot plan invention. All you can do is try very hard to be at the right place and be ready.”

This goes back to what I wrote about a few days ago. People try to carve out their perfect path to success, but there's only so much that one could do. Lead a fulfilling and exciting life, and amazing opportunities will come your way.

Money hungry entrepreneurs

This post was inspired by a discussion in my psychology class about how money doesn't buy happiness

Few of us are born entrepreneurial. We're geeks! We're engineers. We love computers, we love programming, and we've known this from an incredibly early age. Many people ask me when did I get into this geeky entrepreneur stuff. Well, easy! I remember tinkering with my Windows 3.1 desktop since kindergarten days. Daddy would teach me how to use the control panel, how to install/uninstall my kindergarten computer games, and I got hooked. I went to computer camp starting in 5th grade and started coding in C and C++. I didn't know that I'd one day call myself an entrepreneur. Ask the Google guys or Bill Gates what they were doing in elementary school and they'd probably reply with something quite similar. All of them stumbled on doing their entrepreneurial ventures not so much for the purpose of getting rich, but rather because they truly wanted to pursue their own projects and interests. The money is great, but the means are even greater.

This precisely answers why multi-level-marketers are NOT entrepreneurs: they don't care about what they're doing or what they're selling. They're obsessed with the idea of getting rich, and the means of getting there doesn't matter. They aren't invested in the process of creating a business and few of them are capable of it anyway. To start a company based on the idea of getting rich is probably not in your best interest for two reasons:

1) High expectations = high likelihood of being disappointed. Chances are, your business is going to fail. I know plenty of successful entrepreneurs who start new companies that fail, but with low expectations, they're able to get on their feet and start anew. If my expectations for starting a company are to have a good learning experience, there's no way that I can fail.

2) Money seeking entrepreneurs often fail because they over-plan, over-expect, over-demand, etc.. For small web/tech startups, it makes most sense to get a startup off the ground without much planning. If it fails, great. If it doesn't, even better! Plans are good for thinking things out, but they're often irrelevant because your company is likely to go in different directions from originally planned.

Entrepreneurs in business solely for money will hate their jobs. They'll get bored and impatient until they cash out their millions. Because of their disinterest in the means, these money seeking "entrepreneurs" prioritize short term gain over long term benefits. The term "money doesn't buy happiness" has some truth to it -- sure, money is what all entrepreneurs inevitably want, but it comes down to whether or not they're interested in the process of creating a project and turning it into a business in order to better pursue their interests.

Real life example: For the project that I just announced I was starting, one of my partners was thinking about planning things out and revenue models and all of that jazz - but personally, neither me nor my cousin are interested in that. We just want to make something new and awesome. I'll take care of the business development and revenue, but only because that's something I have A LOT of fun doing.

The point is, we didn't start or end as "entrepreneurs." True entrepreneurs always had a love for doing what they do, and they decided to be entrepreneurial because it gave them more opportunities to explore their interests and to create cool things. They care about money, but wealth isn't a requirement for entrepreneurs to want to start companies. Keep this in mind before you start your next company.

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore at early college, Bard College at Simon's Rock.

She loves chatting with fellow students, readers, and entrepreneurs, so don't hesitate to email her or message her on AIM! Feel free to subscribe to her blog or stalk her twitter.

Every company needs a big, hairy, audacious goal!

The following post was inspired by Jim Collins, author of best selling books Built to Last & From Good to Great

A big hairy audacious goal (BHAG) is something everybody and every organization should have because it creates a goal to aspire to. It creates meaning for yourself and your colleagues. It gives you a sense of purpose! Without a big hairy audacious goal, how does one motivate him or herself to do remarkable things in life?

When I was thirteen years old, my first BHAG was to setup a cool company. My last company thrived on the fact that it was run by 13/14/15 year olds. Once we had something going, we reset our BHAG to owning a rack full of servers. After that, we reset a BHAG to getting an entire cage at multiple datacenters, and that's about when we died. It was good that there was a mental gap between our confidence, wisdom, and capability for taking risk. In other words, young kids are ignorant. Setting a BHAG is fun and motivating, regardless of how stupid or farfetched the goal may be. In fact, that's the point! If we had gone through the conventional planning of business, we wouldn't have started a company until graduating from college. I probably wouldn't have gotten into early college. I probably wouldn't have decided to start a blog that's based on my few experiences. I probably wouldn't have had the pleasure of meeting all of you!

Big hairy audacious goals don't have to be limited to business. Apply this to your personal life. Do the non conventional because it'll foster your motivation and success. The idea of going to college early sounded outlandish to my parents and my friends, but that was precisely the point. If they had supported me on making the change, it wouldn’t be a big hairy audacious goal, now would it?

Of course, if the goal is achieved, there no longer is a BHAG. Once achieved, it's time to set a new goal -- perhaps this is the reason why entrepreneurs are "never satisfied," regardless of the success they previously achieved. So let's say I run a company called Powerset and my goal is to oust Google from the search market. Once I've succeeded in doing this, it's time to set a new goal -- perhaps, to oust the leader in online advetising -- and after that, to oust the leader in online entertainment… etc.

Of course, sometimes it's reckless to go for your big hairy audacious goal. A lot of the time, the critics are right in that the product you want to create will go nowhere, depending on the capabilities of your team. If I ever faced such an issue, I would turn to my "board of life." (click here if you don't know what the super important board of life is) I'd see what they thought about my BHAG, and I would ask what's needed in order to execute on my outlandish vision.

Once you've established what your BHAG is, YOU NEED TO COMMIT TO IT. Set milestones. Make sure your team meets those milestones. I set a BHAG to own my own datacenter within 3 years of starting the company. I invested 80% of the company's profits towards buying assets and renting DC space. Of course, we failed at achieving the BHAG, but at least we died trying. As I'll mention in another post, there are a few things a company can do: 1) grow, 2) fail, and 3) go nowhere. Going nowhere is by far the worst. Not growing is not an option for me. The opportunity cost in going nowhere exceeds any cost of failing. So we chose to sell out prematurely, thus failing. It was unfortunately the right choice to make based on the circumstances.

Committing to a BHAG is obviously 1000X harder than setting the BHAG. You're putting your money on the line. You're putting your business on the line. You're putting your personal well being on the line, and it's a tough commitment to make. Unfortunately, I don't know how to teach someone to feel content when committing to a BHAG. It just has to be done, and if it doesn't get done, you're going to find yourself paying a much heavier opportunity cost. True entrepreneurs are willing to make these commitments. If you’re not willing to make such a commitment, I suggest you join one of those multi-level-marketing schemes.

It's important that BHAGS take on a life of their own. They must be goals in themselves that your team members will always seek to achieve. The main question is, will the BHAG outlast the leader? This poses a problem for super charismatic leaders, or overly-demanding disciplinarians. At that point, the goal is to satisfy the leader -- not to reach the goal. Perhaps this is precisely why over-protective parents are ineffective in parenting. Children do what the parent says, but they don't understand the underlying goals and purposes for achieving those goals. Once the leader (or in this case the parent) is gone, there's no longer a sense of purpose.

If you don't currently have a BHAG in your life, set one now. Matter of fact, I won't let you leave this blog post until you've established at least a basic idea for what your BHAG for life may be. Think it through and remind yourself everyday how you might be a step closer towards achieving your goal.

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore at early collegeBard College at Simon's Rock.

She loves chatting with fellow students, readers, and entrepreneurs, so don't hesitate to email her or message her on AIM! Feel free to subscribe to her blog or stalk her twitter.

Failure = Good! Without it, we'd be couch potatoes.

My young entrepreneur friend Mazy told me about a Facebook group where everybody was talking about what they would do if they knew they couldn't fail in life. In anything! Of course, the majority of the people in this group were raving about how awesome it would be not to fail, but my friends Matt and Mazy knew better: without the potential to fail, how could we motivate ourselves to do more with life? How could we feel satisfied with whatever we did? Sure, there's an exception when it comes to altruism, but with anything else in life, we would feel like empty souls.

Here's a quote from my other young entrepreneur friend, Matt:

Losing the ability to fail? I'd get depressed and eventually shrivel up and die. Failure is what makes everything worthwhile - what the hell is the point of life if there's no challenge?

I decline your offer of success.

And I also decline the offer of guaranteed success. If I knew that I'd succeed in business, I'd be settling for mediocrity. I could be super wealthy without spending any effort on my company, but I'd feel like a total shmuck. Without the chance of failure, you lose the motivation to work, you lose the desire to succeed (because you already know that you will,) and the concept of adventure is completely lost.

On the other hand, while it's good to be able to fail, it's a waste of energy to focus too much of your attention on the potential of failing. These things tend to be self-fulfilling prophesies.

If your company fails, (as the one I was just working on has) no big deal. You failed, but the company you work on that eventually succeeds will bring you much more of a reward. You would have earned it! The bottom line: The fear of failure is no reason not to try. Embrace the idea of failure, go into the real world, and do something amazing!

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college.

She loves chatting with fellow students, readers, and entrepreneurs, so don't hesitate to email her or message her on AIM! Feel free to subscribe to her blog or stalk her twitter.

Bad Press 101 - How to deal with an employee who screws everything up

As you might have already read, BlogNation really got dicked over today when the US editor Oliver Starr posted a public letter of resignation on the front page of the blog he was resigning from. It talked about how the CEO of BlogNation, Sam Sethi, wasn't paying his people anything.

The validity of his claims are irrelevant. He's gone, the world now thinks that Sam Sethi is a terrible CEO and shady person to do business with. What's Sam Sethi to do?

1) First off, Mr. CEO needs to take a stand. He needs to openly discuss the situation at hand and either make a full blown apology that discusses in detail why he hasn't paid, or deny it in its entirety and possibly provide proof that he did in fact pay and that Oliver Starr is just trying to screw him over. Either way, Mr. CEO needs to say something to the world, or else people will take his silence as a guilty confession.

2) Mr. CEO needs to make sure the other editors are happy. Discuss openly with the other editors what happened and how to assure that such a thing won't happen again. If they too start posting open letters of resignation, BlogNation might as well just pull the plug.

3) Or the best of the solutions... PAY YOUR EMPLOYEES AS YOU PROMISED!!!

On another note, after TechCrunch posted Oliver Starr's letter, an editor from BlogNation China posted a comment:

Ladies and gentlemen –

1. We express our concern about Oliver deciding to air his own concerns on blognation.

2. Readers may wish to note that reports about blognation on TechCrunch may contain bias. It most certainly is not the “neutral point of view” that we expect from the Wikipedia.

3. As part of the blognation team we are experiencing difficultings in launching and in being with a new startup. Our determination to establish the brand and to aim for victory after victory, however, remains unchanged and will remain unchanged.

4. Quite a bit of content on blognation (and blognation China at that) are unique, as we have good roots in our community. We grow with the community.

5. Please rest assured that blognation (and in particular blognation China) will continue to provide you with news every day of the week like we have been doing for the past two months.

I do realize that some of you have different opinions. We will respect each other’s opinions knowing that responsible freedom of speech is a good thing.

Your support is appreciated.

Best regards,
David Feng
Editor, blognation China
http://cn.blognation.com

I'm sure you've already found some flaws in the above comment. This David Feng is giving the absolute lamest excuses for Mr. CEO's problems. TechCrunch readers are definitely biased, but the post itself didn't have so much. Just cause you're a startup doesn't excuse you from paying employees you've promised to pay. If they were under an equity agreement or barter, that's different.

Unfortunately for Oliver, I'm not sure if there's much legal recourse for him. He didn't sign a contract with his employee which leaves him utterly screwed. I'm sure he'll learn for next time. as for Mr. CEO, best of luck.

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She's currently the founder of a startup, managing editor at Startupism.com, and Jessicamah.com. In her free time, she enjoys the prospect of being an underage angel investor.

Washington is full of fakes!

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On Monday, I headed to the Congressional Hearing in the Longworth building, then went to the Hart Senate Office Building to supposedly lobby senators into helping fight global climate change. A few thoughts came to mind:

1) Senators don't care about people from out-of-state. I tried to get a meeting with Seantor Baucus from Montana, and he turned me away. The receptionist gave me a few excuses, all contradicting each other. (there weren't enough seats for me and the two other Montana residents, the Senator was only stopping to say hi and bye...) I finally got a meeting with one of his staff members, and he gave me a straight answer. The Senator only wanted to meet only with people in his own state. Lame!

2) Senator Tim Johnson recently had a stroke and one of his staff members basicall spoke for him. I came to the meeting late because I was finishing up with Senator Baucus, and the staff member asked me, "OH! Are you our missing person from South Dakota?" I replied, "No, I'm actually from New York..." And immediately after my reply, he got up, shook our hands, handed us his business card, and led us out the door. Lamez0rs!!!

3) The Speaker of the House, Nancy Pelosi, is a great speaker, but everything I heard from her speech sounded like 100% motivational talk. Everything a good politician should say, but there wasn't any content!

4) The formal dress? Not something I'm used to. The vibe you get in Washington is just so much more uptight compared to that of San Francisco.

5) It takes forever to make change. In startup culture, changes can be made in a heartbeat. In Washington, it can take years to make marginal improvements in our society.

The bottom line? I'm no politian. I love San Francisco and I love the startup culture. This experience has helped me realize how amazing the Bay Area really is.

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She's currently the founder of a startup, managing editor at Startupism.com, SimonsRockers.com, and Jessicamah.com.

Public Speaking at its Worst: Today's Congressional Hearing

I'm reporting live from a congressional hearing on Energy Independence and Global Warming! The first two speakers were amazing at presenting a case to fight off global warming and energy dependency. Unfortunately, I was pretty unsatisfied with our third speaker. Throughout the conference, we were taught about public speaking. We were taught the art of persuasion. We were taught about choosing good representatives to present our case to political leaders. Yet somehow, a school girl from Alaska came to the Capitol steps unprepared. Everybody in the room felt so nervous as she spoke. Simply put, her arguement was mostly compromised of words such as "like" and "ummm" and "uhhh..." After a few minutes of terrible and unmotivating speaking, she broke down in tears. She couldn't get her grip together and there was an utter silence for a good 15 seconds before everybody applauded her in support. Then another 15 seconds go by, and she's back to her terrible public speaking.

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LIVE from today's rally at the Capitol - Credit to SRManitou

When trying to convince government (or business) to take action, it's important to concentrate on what THEY want. This third speaker made the issue limited to her small town in Alaska. If I remember correctly, the speaker was referring to a town with a population of under 400 people. Sure, I sympathize with her. But for her to come to a congressional hearing unprepared? That just makes EVERYBODY look bad. Fine. She's just a college student trying to act on an issue important to her. To silence the criticisms I see coming, I'll give her an A for effort. More to come...

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She's currently the founder of a startup, managing editor at Startupism.com, SimonsRockers.com, and Jessicamah.com.

Kiva.org: Investments for a good cause

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I love the idea of microfinancing. Kiva brings this to a reality by offering any average Joe to invest into a foreign mom/pop shop. Many of these people are in poverty and need just a little bit of financing to jump start their own entrepreneurial ventures. (no, not hot technology startups. Just simple clothing, food, labor related companies)

Kiva takes the role of mediating the transaction. I basically see this as the non-profit version of Prosper.

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Here's what an example loan listing looks like:

Enige Sani is very active and enterprising woman. She is married to Mr. Sani. She lives in Benin City, where she sells drugs and drinks to people living in her community.

Enige Sani is requesting a loan of $400, and she plans to repay it in 8 months. She has three years of experience in the business; she has been a LAPO member for two years.

Sounds pretty funny... but it's pretty legit. I really hate how we can only loan $25 each. It does make sense to diversify the risk, but it's frustrating that I can't invest more than I want!

This is just one of many examples where entrepreneurs can bring about amazing change. :)

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She's currently the founder of a startup, managing editor at Startupism.com, SimonsRockers.com, and Jessicamah.com.

Fans decide how much they pay for Radiohead's new album

I think it's pretty awesome that Radiohead has allowed anybody to order their new album for any price over $1. One of my co-founders, Aaron, pre-ordered his album and paid $6 for it. Why would he pay more than the $1 minimum? Because he's a fan and wants to support a band he loves without going through silly record labels and what not.

I personally think this is amazing. Radiohead may or may not make as much money when it comes to record sales, but this has been giving them great press and improves the relationship the band has with its fans.

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She's currently the founder of a startup, managing editor at Startupism.com, SimonsRockers.com, and Jessicamah.com.