AT&T made the fake and *smart* move to allow everyone in Southern California free Wi-Fi access. Kieran Nolan, AT&T vice president and general manager wants to help the community during this rough time and recovery. If for whatever reason you don't know, Southern Cali was affected by pretty bad fires.
Everybody hates AT&T, including three unnamed employees I've spoken to who work there. The obvious thing to do is for me to question their true motives behind offering free Wi-Fi to SoCal. First off, their brand image has been terrible in the recent years. They gobbled up Cingular (which for some reason, people liked better) and decided to drop the name in favor of AT&T. There's been a management change, logo change, marketing attitude change, and it seems to be working... sorta.
AT&T gets a new logo.
PayPal recently changed the graphics on their website too. Why? To help eliminate the bad rap associated with their old (and current) brand. Notice the change in graphic and shift to lowercase letters...
Then the move to work with
Apple's iPhone. All of a sudden, AT&T is associated with iPhone. iPhone = Cool, AT&T = Still lame.
Recently, AT&T started
posting up internet ads and city billboards advertising how their cell service works in more places than before. Notice the advertisement I saw on
Gizmodo the other day:
Fail. And now, they're trying to be nice by offering SoCal residents free Wi-Fi. Does it make them look like a kind and caring company? To be honest, to me, it came off as being a fake way to gain more loyal customers for when things settled down and Wi-Fi costs money again.
I'll give these AT&T people some credit. The change in branding is good. The change in management still sucks, but better than before. The agreement with Apple was brilliant. The advertisement campaign was a pathetic attempt to look like a cool, young, hip company. The decision to allow SoCal residents free Wi-Fi was also a smart move.
All in all, AT&T is improving. Their numbers are up. (probably because of the Apple agreement) However, I still thing they have a lot they need to improve on. Inner-company efficiency is terrible. Their branding still looks lame. I'll continue to critique them until they get it right.
Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She's currently the founder of a startup, managing editor at Startupism.com, SimonsRockers.com, and Jessicamah.com.