Competition makes me happy
Most entrepreneurs hate their competition. Many of my friends would come up with a brilliant business idea, only to decide not to pursue it because someone else has already begun doing it. But if anything, they should be happy, because competition means two things: validation of a business idea, and pressure to innovate. If someone else is in your market, at least you know it’s something worth solving. And if someone else is in your market, it means you have to create something truly useful. But investors don’t always see this perspective… if anything, the first question I get asked is “how are you going to deal with Intuit as competition?” It’s a reasonable question that I’ve put a lot of thought into.
The first thing to keep in mind is that for most internet companies, competition is irrelevant. As our friends at Zoho.com say, “… if there’s anything I’ve learned from my years in the tech world is that companies don’t get killed by competition, they usually find creative ways to commit suicide.” Zoho is right, and we remind ourselves of that everyday here at Indinero. Chances are that your web startup will run out of funding, a co-founder will leave, or your inability to create a useful product will lead to the destruction of your own enterprise. And if you’re able to get past those first barriers to entry, then I’ll allow you to think a little about your competitors.
Now lets say that your company has an infinite cash runway, your company is capable of building a product, and you know that it won’t commit suicide anytime soon. Even then, competition shouldn’t be your primary concern. If you created a list of all of your competitors, 90% of them could probably be crossed off your list of concern because of their inability to innovate quickly. And of the remaining 10%, plot them on two axes: who is innovating, and who are you losing potential business to. You’ll find that more often than not, no competitor is on the top right of the graph. It’s often a big company (in our case, Intuit) that we’re losing business to, and we know that they’re not innovating at the pace that we are. More nimble startups, on the other hand, often make for good inspiration! Their mere existence, even if they have a better product than you do, does not mean that they’ll be the reason for your failure. Keep in mind that your company will probably commit suicide in a creative way, and you’ll never have the opportunity to evade the startup competitors you fear.
One valuable lesson I learned back in my middle school days was that having lots of competition was a good thing: I was in the web hosting space, which was and still is notorious for having terrible service providers. The rules I listed above applied to web hosting 5 years ago in that 90% of the competition was irrelevant, and many of the big players weren’t doing anything particularly creative. There was an obvious pressure to do more than just provide diskspace and bandwidth to clients, which means that companies that couldn’t keep up were able to fail earlier in the process. If anything, these failed companies should thank the competition for having saved them time!
So the next time you think of a business idea, embrace your competition and build your offering around unique things that your “big rival” isn’t doing, and will likely never do. And if a friend or investor asks about your competition, you’ll know precisely how to respond.
August 27th, 2009 at 11:06 am
Well thought, well said Jedi Jess!
August 28th, 2009 at 3:32 am
Well, I would think that you need to differ your competition in two fields: the technical/feature one, and the marketing one, or more generally the human dimension of the competition.
To me, the more I learn about the life of real products, the more overwhelming the marketing dimension seems (and note that I am a CompSci). You can have as many cool features as you want, but after you add one new feature, what really makes the difference is how much you have people know about it, that is, how many eye-pairs actually see the news.
That may well be a reason why you’re losing actual customers to the large company. It’s just once you have more publicity available, you’ve got a Premium that is extremely hard to attain for the new companies.
In general, then, when I think whether the idea I currently have is feasible start to end, how I would make people know about it is always the most important part of it.
August 30th, 2009 at 9:03 pm
[...] case, I’ll have to muse on SearchEkko’s future more. In the meantime you can read about competition at Jessica Mah’s [...]
September 2nd, 2009 at 4:50 pm
Hi Jessica,
I found your blog off of Alana Taylor’s. I’ve been compulsively reading your posts in order to re-energize and bulk up on your optimism. I like it!
Davina
September 21st, 2009 at 2:41 pm
“if someone else is in your market, it means you have to create something truly useful.”
I think this is the essence of it all. If you have a product that solves a problem and it is useful, people will buy it. If it doesn’t solve problems, it doesn’t get purchased. I considered using Intuit to help with my small business, but a small amount of research (and use of their product) indicates that it doesn’t even work. Nice graphs on the outside of a pretty box, useless jibberish on the inside. Yeah, they sell software that is supposed to help with my business accounting, but unfortunately, the engineers forgot to make it “truly useful”.
The more I run around this world, the more I realize that most products don’t do what they claim they will do, and there is no category of products in which this is more true than software.
If someone creates something that helps me (instead of claiming to help me), I will pay them for years to come.
September 21st, 2009 at 11:52 pm
This is a very long way to say: “the person behind the company makes the company”
I disagree when it comes to internet marketing. In internet marketing it’s at the highest importance to keep track of you’re competitors. Even more important is getting the same standard and improve it just to be a step ahead.
Losing you’re competitors’ out of site is the way to kill yourself.
October 5th, 2009 at 8:35 am
Great insights! Competition only come in place when Marketshare is a big issue, which doesn’t apply to 99% of startups. Startups should focus on surviving, making it, and turning profitable before they can worry about anything else. I have heard of very few startups that failed because a customer knows about BOTH them and their competitor and picked their competitors. I still meet people who don’t know what Gmail or Skype is. Even Google and Skype can’t reach everyone in all those years, your competitors will not too. So focus on the customer and creating value for them.
Love your blog!
October 8th, 2009 at 6:39 pm
Competition is the only reason I get up in the morning. If I’m in a class where nobody is making an A, I have a hard time making one. But if I’m in a class with gunners, you bet your ass I’m sitting in the front of the class trying to earn that 100!