Wow, what is it with Thursday, February 7th? I’ve been having terrible experiences with not just United, but now with Comcast. I first tried setting up recurring payment on their website, but apparently they aren’t processing my card. So I get a phone call from a rep, telling me to call them immediately to figure out billing. I call them up, press 2 for billing, and get sent to an operator. I wait. I listen to hold music for about 12 minutes, and nobody’s picking up. It’s midnight. How can this be? Usually, the billing department is fastest to pick up and the support department takes the longest.

On another note, I got an email from a pilot at Virgin America! He showed that he actually cared about my experience with Virgin… now how many airline pilots do that? Only the ones who feel passionate for the company they work for.

More to come…

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She’s currently the founder of a startup, managing editor at Startupism.com, and Jessicamah.com. In her free time, she enjoys the prospect of being an underage angel investor while partying like a rock star.