Serverbeach was awesome enough to contact me just an hour after my blog post below. Here’s what the community evangelist, Charnell Pugsley wrote to me:

The current situation: All our guys are out there now doing nothing but bringing servers online and the power is stable.

Within the next few days, we will be investigating what’s taken place and coming up with a solution to keep it from happening again. We’ll be following up with all of our customers in the Virginia data center with an official explanation soon.

… and then provided me my compensation in the form of credit to future invoices. Not bad, considering I didn’t have to do anything more than just write this blog post and email her!

In any case, this is way better customer support than most I’ve seen in the past. When shit hits the fan, it’s often difficult to get compensation let alone receive a reply from any company representatives.

Well, cheers to ServerBeach! I’ll continue to be a loyal customer :)

Jessica Mah is a 17 year old entrepreneur, blogger, and sophomore in college. She’s currently the founder of a startup, managing editor at Startupism.com, SimonsRockers.com, and Jessicamah.com.